Cre8 Sounds offers a 10 day, from the date your order was delivered, warranty refund/exchange policy for all purchases made on Cre8sounds.com. If you are not 100% satisfied for any reason during this time you can return your product for an exchange or a refund less shipping and handling.
Please note: Cre8 Sounds is not responsible for the cost of return postage and we will charge 20% restocking fee from your refund.
Please be aware, Final sale items and all accessory purchases are final sale and not subject to the return/refund policy.
We do request you contact our Customer Support Team to obtain a RMA (Return Merchandise Authorization) for the return of your product whether for refund or exchange. This will speed up the process once we have received your return.
Please email email@example.com to contact our Customer Support team. We are here to help!
I AM OUTSIDE MY 10 DAY WARRANTY
If your unit is defective, we do have an extended replacement warranty.
6 month replacement warranty for the following products:
- All CR8-1 Sport
- CR8-P1 Sport (premium series)
- Premium CR8-S Wireless Speaker
If, during normal wear your unit is not working properly, please email firstname.lastname@example.org to contact our Customer Support team.
This warranty does NOT apply to product issues due to incorrect use of product, loss of product, and damage outside normal wear.
Normally issues are due to needing simple configuration adjustments but if the unit is found to be defective we will exchange the unit for you. We do not offer refunds for product outside the 10 day warranty but we do stand behind our products and will exchange the unit but the customer has to cover for shipping and handling ($20).
Please note: Units returned for exchange due to defect claims will be tested when received. Any units found to be in normal working condition will not be eligible for exchange and will be returned to the customer.
If the recipient refuses the package, unwilling to pay customs fees or package is deemed undeliverable, there will be a 20% refusement fee charge to the customer and original shipping charges is non-refundable