BLUETOOTH AUDIO DROPOUTS
If you are experiencing Bluetooth audio dropouts, the solution depends on what device (sending device) is connected to the Wireless Earbuds and the current Bluetooth situation.
The sound will cut out temporarily if the connection between the device and Wireless Earbuds is lost, for longer than the earbuds can compensate for. Reasons for this include:
- The single most important factor is the distance between the sending device and the master earbud. The "master earbud" is the earbud that was turned on and connected to the device first. Bluetooth signals do not cross through the body. To get really good Bluetooth connectivity, the sending device needs to be placed closest to the master earbud. Meaning, if the master earbud is in your left ear, try putting the connected device in your left pocket.
- Bluetooth signal strength varies based on the surrounding environment. It is generally stronger indoors, where it benefits from signals reflecting off walls and other objects.
- If the above reasons are not the cause, it is likely because your phone's Bluetooth and/or WiFi antenna do not have enough capacity for all the processes simultaneously running at that time. If that is the case, you can turn off WiFi/GPS, disconnect other Bluetooth devices on your connected device, and make sure to listen to locally stored music instead of streamed music.
A solution for most devices that experience Bluetooth audio dropouts is the following:
How to properly re-set the earbuds:
- Firstly, un-pair the earbuds from your device and hard reset your device.
- Secondly, Press and hold each earbud down for 10-12 seconds (until you hear a unique tone).
- Thirdly, re-pair the earbuds to your device.