Our built-in A2DP/AVRCP audio processing system provides complete noise-isolation and HD stereo sound. Our Intelligent chip technology also offers better signal quality and high speed connection.

We get asked this all the time and the answer is.. YES! Our filter design and sweat resistant coating protects your earbuds from being damaged. They will be just fine!

CR8-BASS HEADPHONES

the WaterSafe nano-coating technology ensures that your earbud(s) are sweat-proof, water resistant, and IP64 specs level waterproof. However they should not be submerged in water and cannot be used in water sports.

CR8-P1, CR8-1 AND CR8-2

All our wireless earbuds are IPX7 waterproof rating. It is strictly forbidden to dip (wet, shower) in hot water, as condensation may defect it and they will stop working. However, you can use it in normal temperature water and dive up to 3.3ft of submersion within 30 minutes.  

Note: IPX7 Ratings means 100% Waterproof. It wont break under the water but bluetooth connection may vary due to many factors. The Charging case is not waterproof.

CR8 connects directly through your phones bluetooth. With our latest intelligent chipset, you can seamlessly connect to any mobile device from up to 33 feet away!

Yes, Siri and other voice assistants work with CR8 earbud(s). If you have already connected your CR8 earbud(s) to your iPhone, you just need to activate Siri by long pressing on the 'Home' button or speaking voice commands to your phone, depending on your Siri response settings. You can also activate voice command input by double clicking on your paired CR8 earbud. When Siri is activated, you will then hear 2 ‘dings’ or tones in the earbud indicating that the speaker and MIC functions have transferred via Bluetooth to the earbud(s).

Thanks to our "One Touch" smart function... When you receive a phone call, simply click the earbud once to answer. Click again to hang up.

Yes, we offer a free 6 month warranty which covers all manufacture defects.

Yes. CR8 products come with 3 earbud tips (small, medium, large) that you can easily swap out for the extra fit.

Keeping your CR8 earbuds clean and stored properly is essential for long lasting use.

Selecting the right size

First, remember—one size does not fit all. CR8 earbuds come with several sets of eartips, so try them all to find the pair that fits most comfortably.

Insertion and removal

1. Pull the earbud gently from the charging case.
2. To insert the ear tip securely, a good technique is to flip the eartip flap upwards, then connect the tubular section of the eartip to the speaker. This makes it easier to see the eartips placement. After inserting the tubular section properly, flip the flaps back down and check that the eartip is firmly in place. 
3. To remove, pull the silicon ear tip upward gently to remove for your CR8 earbud. 

Cleaning

1. Always remove the eartip from the earpiece before cleaning. Failure to do this may result in damage to the earbuds.
2. Use warm water and mild soap on a damp cloth to remove dirt and earwax from the eartips. Use another dry cloth to wipe debris from the earbuds. Don’t use harsh cleaning products.
3. Rinse completely and dry your eartips before placing them back on your earbuds.
4. Gently place the silicon eartips back in place.

Storing

You can use the CR8 charging case to store your earbuds. This will charge your earbuds and maintain them at full battery when they are not in use.

We try our best to get back to customer emails within 12 hours. During peak times, email support can be delayed by a few days, so we ask that you please have patience. Thank you!

1. Put the earbuds in charging box and enter into charging mode, triple-click the earbuds

touch control at the same time until the red light flashes twice. You can do this one by

one.

2. Then take both the earbuds out of the charging case and touch the control are for 5

seconds at the same time until the earbuds "red and blue light" flashes alternatively then

release. They will enter into pairing mode automatically.

3. After successful connection, open the mobile phone bluetooth and connect.

If that doesn't work, please follow below steps:

First, you will go to your Bluetooth settings and select “CR8” Then, you will select

“Forget this device”. Then, turn off your earbuds for a minute. Then, turn them back on at the

same time. Please make sure to press and hold both earbuds at the same time. You should be

able to hear on both earbuds after following these steps. Please let us know if you have any

other questions.

If you are experiencing Bluetooth audio dropouts, the solution depends on what device (sending device) is connected to the Wireless Earbuds and the current Bluetooth situation.

The sound will cut out temporarily if the connection between the device and Wireless Earbuds is lost, for longer than the earbuds can compensate for. Reasons for this include:

1. The single most important factor is the distance between the sending device and the master earbud. The "master earbud" is the earbud that was turned on and connected to the device first. Bluetooth signals do not cross through the body. To get really good Bluetooth connectivity, the sending device needs to be placed closest to the master earbud. Meaning, if the master earbud is in your left ear, try putting the connected device in your left pocket.
2. Bluetooth signal strength varies based on the surrounding environment. It is generally stronger indoors, where it benefits from signals reflecting off walls and other objects.
3. If the above reasons are not the cause, it is likely because your phone's Bluetooth and/or WiFi antenna do not have enough capacity for all the processes simultaneously running at that time. If that is the case, you can turn off WiFi/GPS, disconnect other Bluetooth devices on your connected device, and make sure to listen to locally stored music instead of streamed music.

A solution for most devices that experience Bluetooth audio dropouts Click Here

You may be experiencing some external interference that is causing the Bluetooth headset to drop the connection with your host device. There are a number of factors that can cause this to happen, WiFi signals are the biggest culprit of them all. If there is a 'fade-out, fade-in' issue coming from the headset, this means that the device recognizes that there is a signal interfering with the connection between your source device and earbuds.

The strength of Bluetooth connections depend on various things. A number of them include the signal strength of your device (ex: cell phone), the distance, the sensitivity of the remote device (ie: the CR8 earbud), any obstruction between the two, and the surrounding environment. If the Bluetooth connection is interrupted, both the earbuds and the remote device will attempt to re-establish another connection.

If the Bluetooth connection to CR8 earbud(s) seems to be unstable, try changing the position of your device relative to the CR8 earbud.  A direct line of sight is the best. For example, instead of placing your mobile device in a purse, try placing on a desk right in front of you. 

The second suggestion is to try the reset procedure on the CR8 earbud(s). You will need to Stereo Pair the two earbuds again. We also recommend deleting the pairing with your phone and adding back the pairing again. Click hereon how to reset your CR8 earbuds.

Please check if you see a red light when you place the earbud(s) in the charging case. The earbud status should be red when charging and no light (not white) when it is fully charged. The earbud(s) use a magnetic conductive charging mechanism. Having the status light turn off minimizes power drain when the earbud is on standby in the charging case.

The charging case can be recharged by the micro-USB cable provided in the package.

When you press and hold the control button on the earbud, there should be a “Power On” when you turn it on, and a “Power Off” when you press it again to turn it off. The CR8 will respond with a ‘tone up’ and a ‘tone down’. 

You can also try to use different micro-USB cable as maybe your original is defected.

We also noticed that some of our devices have charging interference from the black glossy finish. A simple solution is to rub an eraser (e.g. eraser on the back of a pencil) on the charging connection points.

If you have an Android device, this may actually be due to a known bug for certain Android operating systems. Below are some articles for reference:

• Android Police
• iDigital Times

Some customers have found third party apps that address this issue.